SHIPPING

Shipping is done through ups ground unless expedited service is indicated. We will attempt to ship your order using the carrier of choice. We reserve our right to use a different carrier to ensure the timely delivery of your order. We guarantee that your order will ship on time, using the method you request, provided that paperwork is returned on time. We are not responsible for delays caused by the shipping carrier (UPS, FedEx, DHL). Your order will be shipped via Standard Ground Method 3 to 7 days.

SAMPLE POLICY

We accommodate, if necessary, sample purchasing to help you verify the quality and color. Samples are not returnable, they are billed at the first quantity price break and are shipped 3-day air at a cost of $15 for shipping and handling. The cost of the sample is refundable upon placement of your order. The freight is non-refundable.

PRODUCT COLOR

Due to variations in photography light, the product color in this on-line catalog may not be exact.

ART CONVERSION FEE

Art conversion to usable vector form is $45 and up, depending on the artwork complexity. It is our goal to match the original art as close as possible. Since redrawing your art requires recreating it by hand, typos or other mistakes may occur. It is your responsibility to verify on the art proof that will be sent to you after redrawing, that the artwork is laid out properly, words are spelled correctly, and all other art details are verified. Please be aware that whatever you approve is what will be printed and we will not be held responsible if incorrect art is approved.

PMS MATCH

PMS match charge of $35 to mix custom ink colors for non standard PMS colors.

CUSTOMIZATION & LOGO IMPRINTING

One time set-up charge of $135 for silk-screening and $145 for embroidery (up to 8000 stitches)

SILKSCREEN RUNNING CHARGES

The first imprint color is included, each additional color requires an additional running charge per towel; add $1.20 for each additional run. Please contact us for a quote.

ORDERING

When you ready to order or just inquire on our products call us or simply click on the "Quote Request & Other Questions" link on the top of the page to Contact Us. When you get our form just fill it in with your information and submit it. We will respond at the same day to answer all your questions or assist you with your ordering. Our preferred Method of payment is Business & Personal Checks, Cashier's Checks & Money Orders. Credit cards are accepted for samples only.

Factory presumes that clients are authorized to use trademarked logos sent for production. We assume no liability in trademark or copyright disputes. The logos, insignias, designs, trademarks, and registered symbols which are displayed in the catalog are reproduced only to show examples of our decorating capabilities. They are not presented for resale with these specific logos on them. They are not to be constructed as product or brand name endorsements by or for the trademark owners. Miscellaneous items pictured with the product are not included unless expressly stated.